When is The Frederick Community Bank changing internet banking platforms?

The Frederick Community Bank is excited to be transitioning to a new and improved Online and Mobile Banking product effective October 8, 2019.  We want this transition to be as smooth as possible for you!  The Frederick Community Bank will shut off our old Internet Banking Platform on October 7, 2019 so we can ensure a smooth transition to the new Internet Banking Platform on October 8th.

If you currently use online banking, hopefully you updated your account and contact information prior to October 7, 2019.  If you haven't you will need to contact the bank and we will have to manually update your information to make sure you can get your login information.  Be assured that we will be here to help you with any questions and make this change as easy as possible for you.  


Why is The Frederick Community Bank changing internet banking platforms?

The Frederick Community Bank wants to give you more stuff!  New features and products that were not available in our last Internet Banking platform.

Here are some new product highlights:

  • Mobile Deposit Capture
  • Picture-Pay Bill Payments
  • Integrated eStatements with Images
  • Easy to Use Bill Pay 
  • Enhanced Security Features & Fraud Alerts 
  • Shazam Bolts Integration

What do I need to do as a customer for the upcoming transition?

The Frederick Community Bank will do a lot of the heavy lifting on the internet banking platform transition.  We are letting our customers keep their existing internet banking logins and transferring existing bill pay payees. 

However, we do need some help from you our customers.  Please make sure your contact information is up-to-date with the bank; email address(es), phone number(s), address(es), etc.  We would hate to have you locked out of your account or have no way to reach you if there is an issue with your account during this transition.

You will also need to re-setup your bill payee payment schedule for any reoccurring payments (you will only have to do this once for your existing payees).


What happened to Bill Pay/Why can't I access Bill Pay in Internet Banking?

Our Bill Pay service will be down and unavailable while we transfer Bill Pay to our new Internet Banking Platform on October 8th. 

Not to worry though!  Any scheduled payments up until October 7th will continue to go through.  The Frederick Community Bank will be transferring any existing Bill Pay payees you have set up currently to the new Bill Pay platform.  Once our new Internet Banking platform is live on October 8th, all our customers will have to do is setup the schedule for any reoccurring  payments they had previously.

We apologize for any potential inconvenience you are experiencing with Bill Pay not being accessible at the moment, but we promise you that the new and exciting things Bill Pay will be able to do after October 8th will be worth it!

The Frederick Community Bank has a new website!

As you can see, the bank has a new website!  More exciting news to come! 


The Frederick Community Bank is changing internet banking platforms!

The Frederick Community Bank is excited to be transitioning to a new and improved Online and Mobile Banking product effective October 8, 2019.  We want this transition to be as smooth as possible for you!  

If you currently use online banking, please log into your account and be sure that your information is correct and up-to-date, especially your email address.  Be assured that we will be here to help you with any questions and make this change as easy as possible for you.  

For more information please refer to the Internet Banking Migration FAQs in the section above.