The Frederick Community Bank’s effort to help serve our customers and reach out to potential future customers, we at The Frederick Community Bank always look for ways to leverage technology and communication channels to give our customers (present and future customers) a forum to reach us with their thoughts, comments, and ideas.

 However, because banking is a very highly regulated industry, we at The Frederick Community Bank have to follow certain regulations.

Our social media sites are public and are not bank-owned, which means that anyone in the world can see your posts on social media sites (like Facebook) and your posts may even end up in search-engine results or shared by other social media sites. Please do not expect any privacy on such a public forum and since anyone can participate, we cannot be responsible for views or beliefs expressed other than our own.  We encourage healthy, positive discussion on our posts however; we may occasionally remove posts that don’t fit our social media community guidelines.

We actively encourage everyone to:

  • Please stay on topic and use common courtesy and be respectful of others

  • Submit your own original ideas and comments, and avoid using content that belongs to someone else

  • Do not post someone else’s copyrighted work unless you have their expressed written permission to use their work

  • Never post personal, identifying or private information on social media sites

Please note that this page is moderated by The Frederick Community Bank employees. We’ll make every effort to respond to you in a timely manner during business hours (8am to 5pm); however, we can’t guarantee that we’ll reply to every comment.

Customer Service Inquiries

If you are a customer and have a question about your account, you can contact a customer service representative by calling (217)379-2336 or the website contact page: Here.

Communicating directly with The Frederick Community Bank by phone or the bank owned website is the only way to guarantee privacy. Communications made on social media (i.e. Facebook) are not private and if you have a customer concern regarding your account, it is highly discouraged to use social media to communicate your issue regarding your account.

Moderation Policies

Our social media (i.e. Facebook) pages are moderated by The Frederick Community Bank employees. All comments and posts will be reviewed to ensure that they comply with our policies. We reserve the right to delete comments or posts that we deem are violent, abusive, threatening, defamatory, derogatory, inflammatory, inappropriate, sexually explicit or pornographic in nature, contain spam; or violate copyright or trademark law, or otherwise inappropriate.

Comment and Posting Policy

For our visitors who want to have a pleasant environment, we remove off-topic comments on our wall posts including those that includes things that are violent, threatening, defamatory, derogatory, inflammatory, inappropriate, sexually explicit or pornographic in nature, contain spam; or violate copyright or trademark law, or otherwise inappropriate content or comments.

Links to Third-Party Sites

We may occasionally post links to third-party sites when we think you’ll find the information helpful. However, please note that this does not in any way constitute an official endorsement of the site or company, or any services mentioned by a third-party site.

Privacy and Security Policies

With respect to data collected through a social media (i.e. Facebook) page, privacy and security will follow that social media site’s privacy and security policies.  Please take the time to read the social media site’s policies before you submit any comment on the site.  When visiting The Frederick Community Bank’s bank-owned sites, you are subject to the bank’s privacy and security policies found: here.